Will our real sofa please stand up ...

The delivery of our sofa was due in January 2010.
It came but didn't fit through the staircase although we we were assured it would by both the saleswoman & the delivery company, after we gave them the measurements of 

The smaller size sofa (88 inches) came in May, to our surprise it was both stained and shabby with it's under filled seat cushions and back pillows, the staples sticking out from underneath, and the crooked seams; the replacement was due in July (2011).

July came and went the sofa never did, once again not a company we can depend on.

The new date was now sometime in August, it's October 1st; I'm writing this because you can bet this date didn't pan out either.

New arrival date was September 24th as usual something has come up, the movers called and claimed they unwrapped the sofa to find a large stain on it,
and that wanted to know if we still wanted the sofa ( why the would we?), we said no! The delivery company said they would have restoration hardware call us, that too is still pending and shabby is still here, no it's not chic...

this link should go to those previously posted on our sofa nonsense but it seems there is plenty of the same silliness when I use blogger with my Safari, that or something is broken.

When liars sell you a line.. Part II

Restoration hardware has finally come to their senses.
Sure it took going over Ruby's head to her supervisor Ted, yes she then came back with the ball today.
Yes Mr. X you're right, we are refunding you because the sofa was undeliverable, you think ?
Yes Mr. X you get your deposit back, if you order another sofa from us ( umm I think not ) there will not be a charge for delivery.

The photographs showed 3 rips not the 2 my co dweller saw on said day.

My thoughts- Indeed, Mr. Slam my Steel toed boots  may or may not of been the Homunculus  at fault I surely can't imagine him handling the sofa in the same fashion as my steps, ya right!


It  took 10 days of back and forth, it is after all the age of concise and rapid communication.

My bottom line when one calls customer service, and they direct you to their movers, the movers better know how to do the bloody math, they did not,
The sofa was undeliverable, thus the money is refundable; case closed.

Hurrah for the innocent consumer, this time.

 

Tomorrow we have Men in to finally cut the gigantic closet ( lol where are my photos of that :) I'll let you know how that goes, fingers crossed this has been pending since early January and I 'm more than ready to be done.